Support and troubleshooting
Get help with Nebula. Ask Nebula directly, email support, or fix common issues with replies, @mentions, connections, tasks, seats and credits.
Ask Nebula to inspect a channel, agent or connection problem, or email support@nebula.gg if you cannot use the app.
Ask Nebula first
Ask in Home, or address Nebula by name in a shared channel:
Nebula, my daily competitor digest didn't post this morning. What happened?
The 9 AM run started but stopped at the first step - your Gmail connection expired overnight, so the task couldn't read the newsletters it summarizes. There's a card in #market-intel to reconnect Gmail. Once you do, I'll run it again straight away.
Nebula can also draft a detailed support email when you need to reach the team:
Nebula, help me write a support email about that - it's the third time this week.
Here's a draft:
Subject: Gmail connection expiring daily
Hi Nebula team,
My Gmail connection has expired three mornings this week, which stops a scheduled task in #market-intel. Reconnecting fixes it until the next day.
Expected: the connection stays signed in. Actual: it expires overnight, most recently on September 14.
Want me to add your workspace name before you send it to support@nebula.gg?
Contact the team
For bug reports, feature requests, or anything Nebula can't resolve, email support@nebula.gg. The team typically replies within 24 hours on business days.
Include what you were trying to do, what happened instead, and your workspace name - ask Nebula if you're not sure which workspace you're in.
Give feedback in the app
You can send a bug report or feature request without opening email. On desktop, click your name at the foot of the sidebar and choose Give feedback (the full sidebar also has a feedback button beside it). On mobile, open Settings → Give feedback, in the last group with What's New and Help. In the CLI's full-screen app, Ctrl+F opens the feedback form when no feedback prompt is offered. If a prompt is offered, Ctrl+F sends that feedback and Ctrl+O opens it for editing first.
For a support question that needs a reply, email support@nebula.gg.
Common issues, fast paths
What's new
Every update lands on the changelog. Entries that only affect one app are badged mobile, desktop, or cli, so you can tell what applies to you. On mobile, the same entries are under Settings → What's New.
When there's a new highlight, the apps show it once:
A card marked New sits at the foot of the sidebar. Click it to read the entry in your browser, or close it with its ✕.
A sheet opens over your channels list. Tap Learn more to read the entry, or Cancel to close it.
Once you close a highlight, it stays closed on that device until the next one.
Related
Put Nebula to work
Get Nebula on your computer or phone, then create your first channel and set its goal.
Calls from the terminal
Start, join, and run Nebula calls from your shell. Chat-first by default, with voice as a two-step opt-in and a headless mode for servers.
For AI agents
Access Nebula docs in AI-friendly formats. Use llms.txt, llms-full.txt, and per-page markdown endpoints to feed docs into LLMs and coding assistants.