Getting Support
Get help with Nebula — ask your AI agent directly, email support, or browse documentation for quick answers to common questions.
The fastest way to get help is to ask Nebula. Your agent has tools to interact with the system directly — it can create channels, modify agents, check your billing, and troubleshoot most issues on the spot.
Ask Nebula first
Nebula can handle most support questions without you leaving the chat. Try asking things like:
I'm having trouble connecting my Slack workspace. Can you help?
Let me check your connected integrations and walk you through the Slack setup. First, go to Settings → Integrations → Slack and click 'Connect'. You'll be redirected to Slack to authorize access. Make sure you're signed into the correct Slack workspace before authorizing.
Would you like me to walk you through each step?
Nebula can also help you compose detailed support emails when you need to reach the team:
I found a bug with scheduled automations not firing. Can you help me write a support email?
Here's a draft support email:
Subject: Scheduled automations not triggering
Hi Nebula team,
I've set up a daily automation to post standup summaries at 9 AM EST, but it hasn't fired for the last 3 days. The automation shows as 'Active' in my dashboard. My workspace ID is [your workspace ID].
Expected behavior: The automation should trigger daily at 9 AM EST. Actual behavior: No triggers since March 5.
Thanks for looking into this!
Want me to adjust anything before you send it to support@nebula.gg?
Contact the team
For bug reports, feature requests, or anything Nebula can't resolve directly:
- Email: support@nebula.gg
- Response time: Typically within 24 hours on business days
When writing to support, include:
- What you were trying to do
- What happened instead
- Your workspace ID (ask Nebula if you're not sure)
Browse the docs
Digest Reports
Generate AI digest reports with Nebula — daily or weekly Slack channel summaries organized by topic with key decisions and action items highlighted.
Changelog
Track the latest Nebula platform updates — new AI agent features, performance improvements, bug fixes, and changes shipped to your workspace.