Support and troubleshooting
Get help with Nebula. Ask Nebula directly, email support, or fix common issues with replies, @mentions, the mobile app, connections, tasks and credits.
The fastest way to get help is to ask Nebula. It can look into problems with your channels, agents and connections, explain what happened, and often fix them on the spot.
Ask Nebula first
Nebula can handle most support questions without you leaving the chat. Ask it in any channel, or in your Nebula DM:
My daily competitor digest didn't post this morning. What happened?
The 9 AM run started but stopped at the first step — your Gmail connection expired overnight, so the task couldn't read the newsletters it summarizes. I've posted a card in #market-intel to reconnect Gmail. Once you do, I'll run it again straight away.
Nebula can also draft a detailed support email when you need to reach the team:
Help me write a support email about that — it's the third time this week.
Here's a draft:
Subject: Gmail connection expiring daily
Hi Nebula team,
My Gmail connection has expired three mornings this week, which stops a scheduled task in #market-intel. Reconnecting fixes it until the next day.
Expected: the connection stays signed in. Actual: it expires overnight, most recently on September 14.
Want me to add your workspace ID before you send it to support@nebula.gg?
Contact the team
For bug reports, feature requests, or anything Nebula can't resolve, email support@nebula.gg. The team typically replies within 24 hours on business days.
Include what you were trying to do, what happened instead, and your workspace ID — ask Nebula if you're not sure what it is.
Common issues, fast paths
What's new
Every update lands on the changelog, which you can also follow by RSS. Entries that only affect one app are badged mobile, desktop, or cli, so you can tell what applies to you. On mobile, the same entries are under Settings → What's New.
Related
Calls from the terminal
Start, join, and run Nebula calls from your shell. Chat-first by default, with voice as a two-step opt-in and a headless mode for servers.
For AI agents
Access Nebula docs in AI-friendly formats. Use llms.txt, llms-full.txt, and per-page markdown endpoints to feed docs into LLMs and coding assistants.